Call for expression of interest OMB/4/2019 Inquiries Officer in the Office of the European Ombudsman, temporary post to be filled in accordance with Articles 2(a) (b) and 8 of the Conditions of Employment of Other Servants of the European Union.
Grade: AD 5
Management position: no
Deadline: 10 September 2019 (17:00, Brussels time)
Initial duration: four years with possible 2-year renewal
Starting date: as soon as possible
We are a small, dynamic office working with all European Union Institutions, agencies and bodies to ensure that they provide the highest standards of administration to European citizens. With a team of around 80 our mission is to create a more effective, accountable, transparent and ethical EU administration.
To fulfil this mission, we deal with complaints from citizens concerning maladministration by EU institutions, conduct own-initiative inquiries into systemic issues, and encourage good administrative practices.
The European Ombudsman’s office guiding principles are independence, integrity, fairness, accountability, transparency, dialogue, and service.
We seek highly qualified and motivated professionals with a strong sense of integrity who are eager to contribute to the Ombudsman’s mission.
The ideal candidate is interested in and familiar with the following areas:
We value dynamic, versatile colleagues with a wide range of interests, who are curious, are fast and eager learners, take initiatives, are at ease to assume responsibilities. They can work under reasonable time pressure, prioritise and meet deadlines. They are resilient. Collaborative work and service-orientation are essential.
The European Ombudsman’s office has a flat structure, which enables you to thrive and develop your potential from day one. We offer modern working tools that allow for efficiency and flexibility. We have attained gender balance among managers and administrators. We are a fair and respectful workplace, providing a healthy balance between private and professional life, modern working conditions and an enjoyable working atmosphere.
Once selected you will assist the Ombudsman to carry out inquiries based on complaints either from citizens or at the Ombudsman’s own-initiative.
Depending on your qualifications, you may be asked to advise on and act as agent for the Ombudsman in litigation before the Court of Justice of the European Union.
The post may involve missions to other working places of the institutions, as well as missions to other countries in or outside the European Union.
The European Ombudsman is an equal opportunities employer and welcomes applications from anybody who meets the required qualifications. Reasonable accommodation will be provided to applicants with disabilities.
To be eligible a candidate must (a) have a level of education, which corresponds to completed university studies of at least three years attested by a diploma; (b) be a national of one of the Member States of the European Union; (c) enjoy his or her full rights as a citizen; and (d) have fulfilled any obligations imposed by the applicable laws concerning military service.
Candidates must submit their application through the online application system on the Ombudsman’s website (www.ombudsman.europa.eu/office/careers) by 10 September 2019 (17:00, Brussels time) at the very latest.
(a) a cover (“motivation”) letter in English;
(b) a copy of the applicant's curriculum vitae (preferably a Europass CV available at http://europass.cedefop.europa.eu);
(c) a copy of the diploma which satisfies the requirements set out in the Section “job requirements” of the present call for expression of interest;
(d) if applicable, copies of evidence of professional experience (such as a contract or a signed attestation by the employer) for each position, clearly indicating the starting and finishing dates, the job title, and the exact nature of the duties carried out;
(e) if applicable, a copy of the applicant's three most recent available staff reports.
A Selection Advisory Committee (ASC) designated by the Ombudsman is set up for the selection procedure. The European Ombudsman publishes the names of the ASC on its website once established.
The selection procedure of all eligible candidates comprises two stages:
(a) an assessment based on the CV and motivation letter received;
(b) a written test (case study analysis) prior to the interview with the ASC.
Applicants attaining the pass mark (80% of the maximum points as set by the ASC) in the first stage will be invited to the written test and interview.
At the end of this procedure, the ASC, based on the candidates’ evaluation, will recommend the best candidates by order of merit to the Ombudsman for a final interview.
Candidates will be informed by email of the outcome of each stage of the selection procedure. Those admitted to the second stage will also be informed of the practicalities of the written test and interview by email.
You can address inquiries or requests for information in relation to this notice of vacancy to the following e-mail address: email@example.com.
For information on the selection procedure, you may also contact Ms Felicia Voltzenlogel (+33 388 172 394).
For information on the available post, you may contact
Ms Murielle Richardson (+33 388 172 388) or Mr Peter Dyrberg (+32 2 232 752).
Inquiries about technical matters should be addressed