EDA - European Defence Agency

IT Operations Officer

EDA - European Defence Agency

Brussels, Belgium

Vacancy notice: EDA/2016/119b
(Agency’s Contract Staff)
Post: 119b - IT Operations Officer
Type of post: Contract agent post
Function group: FGIV
Management of staff: N.A.
Indicative starting date: 16 May 2017
Level of Security Clearance: SECRET UE/EU SECRET

Recruitment will be as a member of the contractual staff of the Agency for a four-year period (unless a shorter period is mutually agreed between the parties). Renewal is possible within the limits set out in the EDA Staff Regulations. The successful candidate will be recruited as FGIV.

Applications are invited with a view to establishing a reserve list for the post of Policy Officer at the EDA. This list is valid until 31/12/2018, and may be extended by decision of the Chief Executive. During the validity of the reserve list, successful candidates may be offered a post in the EDA according to their competences in relation to the specific requirements of the vacant post.

Inclusion on the reserve list does not imply any entitlement of employment in the Agency.

Closing date for applications 6 April 2017.

The selection of candidates will follow the EDA Staff Recruitment Procedure. Candidates must apply for this post via the EDA website - vacancies. Please note that to make an EDA on-line application you will need to create your EDA profile using a valid e-mail address and a password.


The European Defence Agency was established on 12 July 2004, and is governed by Council Decision (CFSP) 2015/1835 defining the statute, seat and operational rules of the European Defence Agency.

The Agency has its headquarters in Brussels.

The main task of the EDA is to support the Council and the Member States in their effort to improve the Union's defence capabilities in the field of crisis management and to sustain the Common Security and Defence Policy (CSDP) as it currently stands and as it develops in the future.

The Agency is structured into four directorates. Three operational directorates: Cooperation Planning & Support; Capability, Armaments & Technology; and European Synergies & Innovation and the Corporate Services Directorate.


The Corporate Services Directorate manages the human resources, finance, legal, procurement and contract activities, as well as information technology, infrastructure and security, and corporate projects to ensure the smooth and efficient functioning of EDA.


Under the supervision of the Head of Unit of the Procurement and Contract Unit, the jobholder will be responsible for/contribute to the following activities:

  • Maintain the infrastructure in optimal working conditions and performance, ensure its high availability, minimise downtime, prevent and avoid security incidents and data loss;
  • Build and maintain accurate documentation of system and network architecture and operational procedures;
  • Build and maintain inventory of hardware and software;
  • Build and maintain configuration database;
  • Ensure proper change management of the IT infrastructure;
  • Provide and administer servers in a Microsoft Windows based environment (Clusters, Hyper-V, Active Directory, Exchange, SharePoint, IIS, SQL);
  • Administer network devices (switches, routers) and border protection devices (firewalls, intrusion prevention systems);
  • Administer the VoIP and Unified Communications (Lync/Skype for Business) infrastructure;
  • Support and maintain EDA’s Business Continuity & Disaster Recovery infrastructure; management of data backup devices and media;
  • Alternate with System Administrator, Security Administrator and User Support Specialist in their absence;
  • All the above tasks will be executed on both unclassified and classified IT systems;
  • Take on additional tasks as required in the interest of the service.

Duties may evolve depending on the development of the EDA's structure and activities, and decisions of EDA management.


a. Conditions for eligibility


  • be a national of a Member State participating in the Agency;
  • be entitled to his/her full rights as a citizen;
  • have completed any obligations imposed on him/her by the laws concerning military service;
  • produces the appropriate character references as to his/her suitability for the performance of his/her duties;
  • be physically fit to perform his/her duties;
  • have a thorough knowledge of one of the languages of the participating Member States and a satisfactory knowledge of another of these languages to the extent necessary to discharge his/her duties;
  • have no personal interest (financial, family relationship, or other) which could be in conflict with disinterested discharge of his/her duties within the Agency;
  • hold, or be in a position to obtain, a valid Personnel Security Clearance Certificate (national or EU PSC at SECRET UE/EU SECRET level). Personnel Security Clearance Certificate’ (PSCC) means a certificate issued by a competent authority establishing that an individual is security cleared and holds a valid national or EU PSC, and which shows the level of EUCI to which that individual may be granted access (CONFIDENTIEL UE/EU CONFIDENTIAL or above), the date of validity of the relevant PSC and the date of expiry of the certificate itself. Note that the necessary procedure for obtaining a PSCC can be initiated on request of the employer only, and not by the individual candidate);
  • have a level of education which corresponds to completed university studies of at least three years attested by a diploma or be a graduate of a national or international Defence College.

b. Essential selection criteria


The candidate will be required to demonstrate that he/she has:

  • proven experience in administering servers primarily in a Microsoft Windows based environment;
  • theoretical and practical knowledge of ITIL;
  • very strong network and server administration knowledge;
  • proven experience in backup management;
  • experience in datacentre management;
  • experience in IT security monitoring and incident management;
  • experience in administrating unified communication solutions;
  • experience in end-user support;
  • 5 years of professional experience acquired in positions related to the profile of the post;
  • a very good knowledge of English.

For reasons related to the Agency’s operational requirements, candidates should be available at short notice for the job.


All staff must be able to fit into the Agency way of working. Other important attributes for this post include:

  • the ability to work in a team;
  • a ‘can-do’ attitude;
  • the ability to take decisions under pressure;
  • the ability to focus on service and results, always with strong motivation;
  • flexibility and innovation;
  • commitment to the Agency’s objectives.

C. Desirable selection criteria

The candidate will preferably also have administration knowledge in one or more of the following:

  • Microsoft Active Directory;
  • Microsoft Exchange;
  • Microsoft SharePoint;
  • Microsoft SQL server;
  • Microsoft Hyper-V and Cluster environments;
  • Microsoft IIS;
  • Lync Server;
  • System Center Operation Manager;
  • System Center Service Manager;
  • Microsoft Forefront Identity Manager and UAG;
  • knowledge and experience with Firewalls and other border protection devices;
  • experience in administering VoIP infrastructure;
  • experience in deploying and managing two-factor authentication systems.


Candidates must submit their application electronically solely via the EDA website. Applications by any other means (hard copy or ordinary e-mail) will not be accepted. Applications must be submitted no later than midnight. Candidates are reminded that the on-line application system will not accept applications after midnight (Brussels time, GMT+1) on the date of the deadline.

When applying, candidates from Ministries of Defence or other governmental entities are encouraged to inform their national administration.

Please note that once you have created your EDA profile, any correspondence regarding your application must be sent or received via your EDA profile.

For any prior enquiry, please refer to the FAQ (Frequently asked questions) section, or send an e-mail to

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